Terms and conditions

These terms govern services provided by Celebre e Didatico, Unipessoal Lda, NIPC 519550897 ("we", "us"), to a client ("you"). They apply alongside the individual proposal signed for your engagement. Where the two conflict, the signed proposal takes precedence.

The services, deliverables and timings for your engagement are set out in the written proposal. Anything not described there is out of scope.

Work outside the agreed scope will be quoted separately and only started once you have approved the quote in writing.

All prices are quoted excluding IVA, which is added at the legal rate, currently 23%.

Project work is invoiced 50% on acceptance of the proposal and 50% on delivery. Retainers are invoiced monthly in advance.

Invoices are payable within the period stated on the invoice. Late payment may result in work being suspended, and statutory interest may be applied.

Media budgets are paid by you directly to the advertising platform. We do not take a percentage of media spend; our management fee is fixed and stated in the proposal.

Retainers run for a minimum of three months and continue monthly thereafter. Either party may end a monthly retainer with 30 days' written notice.

If you are not satisfied during the first month of a retainer, tell us in writing before the end of that month and we will refund the first month's fee.

All advertising accounts, analytics properties, domains and profiles are created in your name and remain yours.

On full payment, ownership of the final deliverables produced for you transfers to you. We retain ownership of our own tools, templates and methods, and of any preparatory material not delivered as a final asset.

Unless you tell us otherwise in writing, we may reference the work and your name in our portfolio.

You are responsible for the accuracy of the information and materials you provide, for holding the rights to any assets you supply, and for providing timely feedback and approvals. Delays in approvals move delivery dates accordingly.

We deliver our services with professional care, but marketing results depend on factors outside our control, including your market, pricing and sales process. We do not guarantee specific commercial outcomes unless a proposal expressly says otherwise.

Our total liability arising from an engagement is limited to the fees paid by you for that engagement in the three months preceding the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law.

Please raise any complaint with us first, by email, and we will respond within one month.

Consumers may use the electronic complaints book at https://www.livroreclamacoes.pt/inicio.

In the event of a consumer dispute, you may refer the matter to CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, available at https://www.cniacc.pt. More information is available at www.consumidor.gov.pt.

These terms are governed by Portuguese law. The courts of the district of Setúbal have jurisdiction, without prejudice to any mandatory consumer protection rules that give you the right to bring proceedings elsewhere.